For all products offered, the warranty period is 24 months from the date of purchase, unless a longer warranty period is expressly stated. Products will be replaced or repaired free of charge, provided that the defect is reported by the customer within 14 working days after receipt of the goods. If a product is beyond repair or replacement, an equivalent replacement product will be exchanged or a credit note issued to the customer. The guarantee expires if changes or repairs are made to the goods without the written consent of BAWI-TEX AG. As far as the legal regulations allow, the liability for damages is excluded. In particular, BAWI-TEX AG is not liable for damages that are due to improper use or natural wear and tear or for damages that did not occur on the delivery item itself (consequential damages).
Longer warranty period for mattresses and slatted frames
Pro Rata Warranty
2 years full warranty
from 3rd year pro-rata 20% for buyer, credit 80% of sales price
from 4th year pro-rata 30% for buyer, credit 70% of sales price
from 5th year pro-rata 40% for buyer, credit 60% of sales price
from 6th year pro-rata 50% for buyer, credit 50% of sales price
from 7th year pro-rata 60% for buyer, credit 40% of sales price
from 8th year Pro-Rata 70% for buyer, credit 30% of sales price
from 9th year Pro-Rata 80% for buyer, credit 20% of sales price
from 10th year Pro-Rata 90% for buyer, credit 10% of sales price
Electrical components (motorized slatted frame) have only 2 years of full warranty.
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